Privacy Policy

Introduction

BidSling LLC ("BidSling," "we," "us," "our," or "Company") operates the BidSling application and website (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and otherwise handle information about you when you access or use our Service.

We are committed to protecting your privacy and ensuring you have a positive experience on our platform. Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service.

1. Information We Collect

We collect information you provide directly to us, information collected automatically when you use the Service, and information from third-party sources.

Account and Profile Information

When you create a BidSling account, we collect your name, email address, and password (which we store as a bcrypt hash, never in plain text). We also collect your phone number if provided. For business accounts, we collect your company name, industry classification, address, and tax identification information.

Project and Estimation Data

As you use BidSling to create electrical bids and estimates, we collect and store comprehensive project data, including:

• Material takeoffs with quantities, descriptions, and pricing
• Labor crew configurations with headcounts, pay rates, and classifications
• Equipment costs including rentals, company-owned assets, and calibration tools
• Overhead and fringe benefit configurations
• Markup rates and pricing multipliers
• Complete bid summaries and project totals
• Project notes, descriptions, and custom fields

Vendor and Supplier Information

If you add vendors or suppliers to your account, we collect their business names, contact information, pricing data, and historical transaction records.

Subscription and Payment Data

When you subscribe to BidSling or make purchases, payment processing is handled by third-party payment processors. We never store complete credit card numbers, bank account details, or other sensitive payment card information. Payment data including subscription tier, billing frequency, and payment history is processed through:

• RevenueCat - for subscription management and analytics
• Apple App Store - for in-app purchases on iOS
• Google Play Store - for in-app purchases on Android
• Stripe - for web and direct payment processing

Each of these payment processors maintains their own privacy policies and security standards. We do not store or have access to your complete payment card information.

Device and Usage Information

We automatically collect certain information about your device and how you interact with our Service, including:

• Device type, operating system, and version
• Device identifiers and IP address
• Mobile advertising identifiers
• App usage analytics and feature interaction patterns
• Crash logs and error reporting data
• Referring website or link information
• Pages visited and content viewed within our Service

Cookies and Similar Technologies

When you use our web application, we may use cookies and similar tracking technologies to maintain your session, remember your preferences, and authenticate your login. Cookies may include session tokens and authentication credentials. You can control cookie preferences in your browser settings, though disabling cookies may affect functionality.

2. How We Use Your Information

We use the information we collect for various purposes:

Providing and Improving the Service

We use your information to deliver the BidSling Service, including creating and managing your account, storing your project data, processing your bids, and generating PDF estimates. We analyze usage patterns and feature adoption to improve the Service's functionality, user experience, and performance.

Subscription and Payment Processing

We use subscription and payment information to process your purchases, manage your subscription tier, track renewal dates, send invoices, and handle billing inquiries through our payment processors.

Communications

We send transactional and necessary communications including:

• Account verification emails and confirmation messages
• Password reset instructions and security alerts
• Team invitation notifications to collaborators
• Subscription status and renewal reminders
• Support responses and customer service communications

These communications are essential to operating the Service and you cannot opt out of them while maintaining an active account.

Customer Support

When you contact our support team at support@bidsling.com, we use the information you provide to respond to your inquiry, troubleshoot issues, and improve our support processes.

Legal Compliance and Safety

We use information as necessary to comply with applicable laws, enforce our Terms of Service, protect against fraud or abuse, and ensure the security and safety of our Service and users.

3. Data Storage and Security

We take data security seriously and implement industry-standard practices to protect your information.

Storage Infrastructure

Your personal data, project data, and account information are stored in secure PostgreSQL databases located in the United States with redundancy and backup mechanisms. Database access is restricted to authorized personnel and systems only.

Password Security

Passwords are never stored in plain text. We use bcrypt, a cryptographically secure hashing algorithm, to hash passwords. We never store, have access to, or can recover your password. If you forget your password, we provide a secure password reset mechanism.

Encryption in Transit

All data transmitted between your device and our servers is encrypted using HTTPS/TLS (Transport Layer Security). This protects your information from interception during transmission.

Security Practices

We follow industry security best practices including:

• Regular security audits and vulnerability assessments
• Access controls and role-based permissions
• Monitoring for unauthorized access and suspicious activity
• Secure software development lifecycle practices
• Employee training on data protection and privacy

While we implement strong security measures, no system is completely secure. We cannot guarantee absolute security, and you use the Service at your own risk. We recommend using a strong, unique password and enabling any available two-factor authentication.

4. Third-Party Services

We use several third-party services that may process your data. Each service maintains its own privacy policy:

RevenueCat

RevenueCat handles subscription management, analytics, and billing infrastructure. They receive subscription tier information, renewal dates, and usage metrics. RevenueCat's privacy policy: https://www.revenuecat.com/privacy

Apple App Store & Google Play Store

When you purchase through in-app purchase, Apple and Google process the transaction and receive payment information. They also track app installs and in-app purchase activity. Their privacy practices are governed by their respective terms and privacy policies.

Stripe

For web-based payments, Stripe processes payment information securely. We never store complete credit card details. Stripe's privacy policy: https://stripe.com/privacy

Resend

Resend provides our transactional email delivery service. They receive your email address and email content for verification emails, password reset messages, and team invitations. Resend's privacy policy: https://resend.com/privacy

We recommend reviewing the privacy policies of these third-party services to understand how they process and protect your data. We are not responsible for their practices.

5. Data Sharing

We are committed to protecting your privacy and do not sell or rent your personal information to third parties.

When We Share Data

We only share your information in the following circumstances:

• Third-Party Service Providers: We share necessary information with the third-party services listed above (RevenueCat, Stripe, Resend, Apple, Google) to provide the Service. These services are contractually obligated to process data solely to deliver the services we request.
• Team Collaboration: If you invite team members or collaborate with others, they will have access to shared projects, company data, and other information you choose to share with them according to their role permissions.
• Legal Requirement: We may disclose information if required by law, court order, government request, or to protect the legal rights, safety, or property of BidSling, our users, or the public.
• Business Transfer: If BidSling is acquired, merged, or assets are transferred, your information may be transferred as part of that transaction. We will notify you of any such change and provide options for you to opt out if appropriate.

6. Your Privacy Rights

You have certain rights regarding your personal information, subject to applicable law.

Access Your Data

You can access your account information, project data, and profile details directly through the BidSling application at any time.

Correct or Update Information

You can update your account information, company details, and profile settings directly within the application. Contact support@bidsling.com if you need assistance with corrections.

Request Data Export

You have the right to request a copy of your data in a portable format. Contact support@bidsling.com with your request, and we will provide your data within 30 days in a machine-readable format.

Request Deletion

You can request that we delete your personal data, subject to certain exceptions. See the "Account Deletion" section below for details on self-service deletion.

Opt Out of Communications

You can opt out of non-essential communications by adjusting your notification preferences in the app or by contacting support@bidsling.com. However, you cannot opt out of transactional communications required for service operation.

7. Account Deletion

You have the right to delete your account and associated data at any time.

Self-Service Deletion

You can delete your BidSling account directly from the application by navigating to Settings > Account > Delete Account. Follow the confirmation prompts. Your account will be scheduled for deletion.

What Gets Deleted

When you delete your account, we remove:

• Your personal account information (name, email, phone number)
• All project data you created (material takeoffs, labor configurations, equipment costs, bid summaries)
• Your authentication credentials and password hash
• Company information and vendor details (if you are the sole owner)

Team Account Considerations

If you are part of a team account and are not the sole owner:

• Your account profile and personal data will be deleted
• Your access to shared projects will be revoked
• Company data and team projects will remain for other team members
• You can request deletion of specific projects you created, subject to team owner approval

Sole Owner Deletion

If you are the sole owner of a company account:

• All company information will be deleted
• All projects, vendors, and configurations will be permanently removed
• The account cannot be recovered once deletion is complete

Deletion Timeline

Account deletion typically completes within 30 days. We may retain certain information as required by law, for backup and archival purposes, or as necessary for legal obligations.

8. Children's Privacy

BidSling is not intended for use by children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly and terminate the child's account.

If you are a parent or guardian and believe your child has provided information to BidSling, please contact us immediately at support@bidsling.com.

9. Cookies and Web Technologies

The BidSling web application uses cookies and similar technologies to enhance your experience.

Types of Cookies

• Session Cookies: These cookies maintain your session state while you are actively using the web app and are deleted when you close your browser.
• Authentication Cookies: These store your authentication token and allow you to remain logged in across pages.
• Preference Cookies: These remember your user preferences and settings to personalize your experience.

Cookie Control

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Note that disabling cookies may impact the functionality of our Service.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this document.

Continued use of the Service after material changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

BidSling LLC
Email: support@bidsling.com
Website: bidsling.com

We will respond to your inquiry within 30 days of receipt. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.